It’s easy. Simply add products to your basket, then tap the checkout button and enter your delivery details or log in to your account. Don’t forget, if you register with us, you’ll be able to keep track of your orders. It only takes a couple of minutes to create a new customer account. You can pay securely online using a debit or credit card.
Our online shop is user friendly, easy to navigate and you can keep up to date with new promotions and products. Feel free to create an account you’ll be able to create wish lists if you do) but you can also checkout as guest no problem. We actively encourage you to review items too so we can see how to improve stuff for you.
If you’re having any trouble at all, just contact our customer services on 01759990016 alternatively talk to one of our friendly representatives over Foodmartstore livechat.
Parcel deliveries (smaller orders) dispatched on standard delivery are usually delivered the next working day, Friday is day off. There are collection and drop off options available too and all parcels are fully tracked. You’ll receive a text letting you know when your order will be delivered.
Parcels are rarely delayed, but if they are and you paid the delivery cost, we’ll refund that cost.
Larger orders are often delivered on pallets and the courier will phone or text you prior to delivery. We give restaurants 4 hour time slots for pallet delivery from 10am-5pm and you’ll be contacted about an hour before delivery. We can agree specific time deliveries but they’re charged separately, depending on your location.
You’ll get a text message with tracking details to track parcel deliveries. Larger orders coming on pallets, can be tracked by giving customer services call on 01759990016.
It depends where in the process cycle your order is. We offer a 7 day refund if goods are returned in resalable condition within seven days of customers receiving their order. If in doubt, just contact our friendly customer service team on 01717240802 who’ll be able to advise if it’s possible.
We offer a goodwill refund or exchange on all products when items are returned in a resalable condition and in their original packaging. and within 7 working days of receipt of the item. check out our terms and conditions here. You’ll need to cover the cost of collection of returns, and our Customer Service team will be able to let you know how much that is.You can exchange products too. You’ll need to pay the difference and also cover the cost of exchanging.
Our Customer Service Team are available Saturday–Thursday, 10AM–8PM- Simply call 01759990016.